Refund policy

Return & Refund Policy

Return Window

You have 2 days from delivery to request a return. No exceptions beyond 2 days.

Eligibility

  • Items must be unused, unworn, unwashed, with tags attached and in original packaging.

  • Receipt or proof of purchase is required.

  • A single, continuous, unedited unboxing video clearly showing the package opening and the damage is mandatory.

    • No cuts. No edits. No after-the-fact recordings.

    • No video = no return.

Returns Accepted Only for Damaged Products

We accept returns only for physical damage. The following are not considered damage and will not be approved:

  1. Handloom: extra threads, minor gaps, or irregularities (normal characteristics).

  2. Handwork sarees: minor glue spread on maggam/embroidery (common, not damage).

  3. Color variance of 5–10% from screen to screen.

  4. Minor textile/weaving irregularities.

  5. Mild zari folds from packing/handling.

  6. Minute oil stains on powerloom products (industry-accepted).

Non-Returnable Situations (Common Failures)

  • Wrong delivery address provided by customer.

  • Not answering delivery calls / failing to receive delivery.

How to Start a Return

Email: houseofanuradhasilks@gmail.com within 2 days of delivery with:

  • Order number

  • Unedited unboxing video (file or link)

  • Photos of the damage

  • Your contact number

If your return is approved, we’ll send a return shipping label and instructions.
 Do not ship anything back without approval, unauthorised returns will be rejected.

Return-To Address:
 (Provide your return address here. If you don’t, this section will be invalid.)

Damages & Wrong Item

Inspect your order on arrival. If damaged or incorrect, contact immediately at houseofanuradhasilks@gmail.com with the unboxing video.

Exchanges

We do not offer exchanges. If your return for damage is approved and stock is available, we may offer a replacement; otherwise, a refund will be issued.

Refunds

We’ll notify you after we receive and inspect the return. If approved, refunds go to your original payment method within 10 business days. Your bank/card may take additional time.
If it’s been 15 business days since approval, email houseofanuradhasilks@gmail.com

EU Customers (Legal Cooling-Off)

If the order is shipped into the European Union, you have a 14-day right to cancel for any reason. Items must be unused, unworn, with tags, and in original packaging, and you must provide proof of purchase. (Damage video rules apply only for damage claims; they are not required for a standard EU withdrawal within 14 days.)

Final Notes

  • Sale items and gift cards are not returnable unless damaged (and only with valid unboxing video).

  • We reserve the right to deny returns that do not meet the above conditions.